Careers at Get Hooked 360

The Art Director will lead the art and multimedia direction of our campaigns. This role is perfect for someone who can move fluidly between conceptualization, hands-on production, team leadership, and cross-department collaboration. He/she will be responsible for elevating the visual output of the agency, ensuring ideas are strategically grounded, creatively strong, and flawlessly executed across digital, on-ground, and traditional media platforms.

SUMMARY
Creative Development & Conceptualization
Lead visual ideation for campaigns, content series, key visuals, OOH, digital ads, video concepts, and brand storytelling.
Translate strategic inputs and briefs into strong creative concepts that align with brand guidelines.
Provide artistic direction throughout creative development, from initial sketches to final output.

The Creative Director (CD) is responsible not just for ideas but for creative authority, clarity, and leadership. This role exists to raise the level of creative thinking and execution across the agency, strengthen client confidence in our creative leadership, and build teams that can consistently produce distinctive, effective work.

This role involves leading multidisciplinary teams across copy, art, video, and other creative functions to deliver high-impact and innovative campaigns that align with client objectives and business goals.

The CD champions a culture of creativity, collaboration, and continuous improvement, ensuring the team’s creative output consistently meets or exceeds industry standards and resonates with target audiences. This leader also acts as a key liaison with clients, stakeholders, and senior executives to foster strong partnerships and ensure creative initiatives effectively align with broader business and brand strategies. Lastly, the CD sets the team’s culture and working ways which should be aligned with the company’s overall values & business objectives.

Summary

• Set and uphold a clear creative standard across brands and teams
• Provide strong art and copy direction that elevates work, not just critiques it
• Reduce ambiguity by clearly framing ideas, decisions, and next steps
• Coach Art Directors, Associate Creative Directors, and designers to become stronger presenters and leaders
• Actively participate in key client briefs, strategy discussions, and major presentations
• Partner closely with Account Management to build trust, credibility, and alignment with clients, confidently present and defend creative ideas, including bolder or less obvious directions, with clarity and conviction
• Translate business and brand challenges into strong creative opportunities
• Ensure work is distinctive and does not default to safe or category-generic solutions
• Push teams beyond expected executions while remaining grounded in brand truth and business realities
• Balance ambition with practicality, knowing when to push and when to simplify
• Ensure a seamless consumer journey / experience across different touchpoints
• Lead creative vision through all stages of film production, from storyboarding to final color grade.
• Develop creative concepts for experiential marketing and activations that drive physical engagement and social amplification.
• Lead with calm authority and decisiveness, especially under pressure
• Create an environment where teams feel guided, challenged, and supported
• Build credibility with creatives, accounts, and operations by being fair, clear, and consistent
• Raise the floor of output across teams, not just the ceiling on select projects
• Serve as a high-level creative partner to key clients, providing a consistent & authoritative presence that builds long-term trust and ensures they feel their brand is in expert hands.
• Other related duties as required or assigned

Essential

• Bachelor’s degree in fine arts, graphic design, communication, or a related field.
• 7+ years of experience in a creative leadership role within a creative or digital marketing agency, with a strong portfolio of successful, innovative campaigns.
• Proven ability to lead, motivate, and mentor creative teams, with a deep understanding of digital and social media landscapes.
• Expertise in design software, digital tools, and platforms, with a solid understanding of brand storytelling, consumer behavior, and marketing trends.
• Strong communication, presentation, and interpersonal skills, with the ability to build relationships with clients and articulate creative ideas effectively.
• Strategic thinker with a deep commitment to creativity, quality, and operational excellence.
• A great storyteller

The CRM Manager (CX Inquiry Lead) is responsible for managing the team that handles customer and lead inquiries across multiple platforms (e.g., social media, websites, messaging apps), ensuring these are resolved within agreed SLAs and turnaround times (TATs). The role is operationally focused, accountable for workflow efficiency, inquiry quality, and fulfillment of client commitments. In addition, the CX Inquiry Lead plays a key role in generating sentiment analysis and social listening reports to inform brand and campaign direction.

This role works closely with the Operations Team to ensure proper staffing coverage, and with the QA Manager to uphold quality standards and implement continuous improvements.

Inquiry Handling & Team Oversight

• Manage day-to-day operations of the inquiry management team handling multiple brands and channels.
• Ensure all inquiries are addressed within committed SLAs and TATs, with consistent attention to accuracy, tone, and client alignment.
• Maintain and optimize workflows for inquiry resolution, escalations, and routing.
• Coach, monitor, and support the team to maintain high standards in response quality and efficiency.

Capacity Planning & Staffing

• Work alongside the Operations Team to forecast inquiry volumes and determine required staffing levels.
• Support shift planning, coverage management, and flag potential resourcing gaps proactively.
• Identify peak periods or high-volume campaigns in advance and coordinate adjustments with relevant departments.

Quality Assurance & Continuous Improvement

• Coordinate with the QA Manager to implement QA standards, audit protocols, and performance calibration.
• Review inquiry samples, assess compliance with tone and accuracy guidelines, and address common gaps through coaching or documentation updates.
• Support regular refresher training and process documentation updates based on QA findings.

Knowledge-Base & Resource Governance

• Maintain an internal knowledge base or FAQ repository used by the inquiry team.
• Ensure reference materials are regularly updated in coordination with client servicing teams and reflect accurate campaign details, offers, and product info.
• Work with stakeholders to streamline messaging, reduce response time, and improve first-contact resolution.

Performance Monitoring

• Track and report on KPIs such as response times, resolution rates, inquiry volumes, and SLA adherence.
• Identify trends, performance gaps, and process bottlenecks, proposing actionable improvements.
• Prepare regular performance reports for internal and client-facing reviews.
• Social Listening & Sentiment Analysis

Sentiment Analysis & Social Listening

• Oversee creation of monthly sentiment analysis and social listening reports to capture consumer tone, emerging concerns, and brand perception.
• Use available tools (e.g., Determ, Sprout, Brandwatch) to monitor brand mentions, trending topics, and inquiry themes.
• Collaborate with internal teams to ensure insights are integrated into campaign and CX strategies.

Client & Stakeholder Alignment

• Serve as point of contact, alongside Head of CRM, for client-side concerns related to inquiry handling and insights.
• Represent inquiry data and sentiment findings in performance reviews, strategy discussions, and campaign retrospectives.
• Align with cross-functional teams (e.g., PR, Media, Accounts) to close the loop on feedback and inquiry-led improvements.

Platform & Tools Management

• Operate and maintain CRM tools (Zendesk, HubSpot, etc.), ensuring proper integration and functionality
• Ensure consistent tagging structures and data hygiene across platforms used for CRM and inquiry management
• Support tool-related initiatives including upgrades, testing, and cross-platform syncing

Other related duties as required or assigned

Essential

• Bachelor’s degree in Marketing, Business, or a related field
• 3–5 years of experience in CRM or customer experience-related roles
• Experience leading junior staff or working with cross-functional teams
• Hands-on experience in campaign management and automation tools
• Strong understanding of inquiry handling and ticket management workflows
• Proficient in using CRM platforms such as Zendesk, Sprout, and HubSpot
• Data-driven, with strong skills in reporting and presentation insights
• Familiarity with social listening and sentiment analysis tools
• Knowledgeable in Zendesk, Excel, data analysis and other CRM tools

Nice-To-Have

Background in B2C and/or subscription-driven businesses

We are working with exciting clients and they need our help to take care of their online community.

• You will be dealing directly with our clients’ customers in all social media channels and/or online chat interactions.
• You will be moderating all user-generated content in line with the our clients’ policies.
• You will also need to respond promptly to customer inquiries. A good handle on resolving customer complaints is your superpower.
• You will be responsible for the delivery of key social media metrics of our clients’ brands and provide insights based on customer feedback and online sentiments towards the brand.
• You will develop effective and enduring customer relationships with our clients’ online community.
• Perform other tasks as maybe assigned from time to time.

Essential

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employee specialized in Customer Service, Community Management or equivalent.
• Has experience with the following productivity apps like: Gsuite, Google Drive, MS office
• Has experience with social media channels like Facebook (business manager), Instagram, Twitter, Youtube, etc
• You have excellent communication (both verbal and written), problem-solving and customer service skills.
• You have keen attention to details and spot-on accuracy.
• You role model customer orientation and develop effective and enduring customer relationships with our clients’ online community.
• You are cool as a cucumber especially when it comes to negative responses, rejection and irate customers.
• You are flexible, trainable and adaptable to changing/different situations, a team player with at least one year experience in a customer-facing role.

Nice-To-Have

Knowledge in Zendesk

The Online Media Associate supports the planning, implementation, and reporting of digital media campaigns. This is an entry-level role ideal for individuals who are highly organized, detail-oriented, and eager to learn digital media operations.

Summary

The Media Associate assists the Media Team in executing approved media plans, monitoring campaign delivery, and consolidating reports. The role focuses on operational accuracy, coordination, and continuous learning across digital platforms.

• Assists in implementing digital media campaigns across various platforms (e.g., Meta, Google, TikTok, programmatic platforms)
• Ensures the fulfillment of campaign KPIs
• Supports preparation of media plans, implementation trackers, and campaign documents
• Helps coordinate asset requirements and campaign timelines with internal teams
• Monitors live campaigns for pacing and delivery under the supervision of senior team members
• Updates media trackers and campaign monitoring sheets accurately and on time
• Consolidates data for weekly and post-campaign reports
• Ensures files, reports, and trackers are organized and up to date
• Flags discrepancies or delivery concerns to the immediate supervisor
• Participates in internal training sessions and platform learning programs
• Collaborates closely with Accounts, PR, and external media partners for smooth execution
• Supports documentation of processes and implementation best practices
• Performs other duties as assigned

Essential

• Graduate of any Bachelor’s degree
• Social media savvy
• Strong attention to detail and high level of organization
• Analytical and comfortable working with numbers and spreadsheets
• Clear written and verbal communication skills
• Willingness to learn digital media platforms and tools
• Ability to manage multiple tasks and deadlines

Nice-to-Have

• Basic familiarity with social media advertising platforms
• Proficiency in Excel or Google Sheets
• Internship experience in marketing, media, or advertising

The Digital Marketing Manager is primarily responsible for implementing strategies and driving the KPIs of the campaigns assigned to him/her using various marketing solutions, mainly through digital applications or otherwise, depending on client scope and requirements.

The primary responsibility of the DBM is to be the lead for agency business of a given brand or brands.

Summary

• Creation of digital campaign strategies (set project objectives and how to achieve targets)
• Managing and coordinating digital marketing projects
• Leading a team of Associates / Specialists
• Agency project lead that directs and collaborates with internal support teams
• Ensuring the fulfillment of project deliverables and KPIs
• Tracking the budget spend of each managed project
• Maintaining good working relationships with clients and other stakeholders, including internal teams and key external partners
• Being the brand custodian within the organization
• Creating and presenting reports and learnings
• Other related duties as required or assigned from time to time by the immediate heads

Essential

• Communications or Management degree holder.
• 4-5 years of extensive Digital or Brand Marketing experience
• Experience in Account Management / Servicing in an Advertising Agency
• Great communicator / with good presentation skills (in both English and Tagalog)
• Excellent organization and project management
• Good quantitative and analytical skills
• Has experience or exposure in digital media (strategy, placement, implementation, reporting)
• Familiar with how popular digital platforms work (Facebook, Google)
• Familiar with digital marketing metrics
• Digital Media Experience
• Financial skills for budget management (understanding of revenue streams, profitability)
• Completed a digital marketing training course
• Facebook certifications
• Google Adwords Certified
• Google Analytics
• Account management role in digital agency
• Management of teams/ direct reports

Assistant Digital Marketing Manager is a key player in the accounts management team with the key task of implementing campaigns and championing brands using various marketing solutions, mainly via digital applications or otherwise, depending on client scope and requirements.

Summary

An ADBM understands that client management and relationship building is essential to the agency business and works in ways to strengthen it.

• Project management of assigned brand campaigns and projects to hit brand objectives and agency KPIs.
• Understanding of brand goals and alignment of agency proposed strategies
• Knowledge and familiarity of the business environment, quick to learn and adapt to changing needs and translate those learnings to actionable insights.
• Collaboration and partnership with internal teams to be able to deliver fully on campaign KPIs, such as but not limited to: creatives, media, SEO, website and other tech-related projects, community management, production and digital PR.
• Organization of brand financials and items related to budget management
• Creation of campaign performance reports and other project related reports
• Perform other duties as assigned by immediate head or CMG heads

Essential

• Communications or Management degree holder (Nice-To-Have: Any course work related to digital management)
• Experience
  • 2 years brand marketing or advertising agency experience
• Knowledge and Skills
  • Brand or Product Management
  • Account Planning
  • Budget Monitoring
  • Analytical Skills
  • Project Management
  • Excellent communication and presentation skills
• Abilities
  • Appreciation of Digital Marketing
  • Ability to handle multiple accounts without sacrificing quality
  • Ability to work and communicate with internal and external customers.

The Digital Marketing Associate (DMA) supports the day-to-day operations of assigned projects and brands, helping ensure smooth coordination between clients and internal teams.

This role is an entry point into agency life and is designed to develop future account leaders. The DBA is expected to demonstrate ownership, curiosity, and reliability while learning how digital campaigns are planned, executed, and evaluated.

Project & Client Coordination

• Coordinate with internal and external parties to ensure deliverables are accomplished on time.
• Assist in managing day-to-day client requests and ensure clear cascading to internal teams.
• Help organize project timelines, approvals, lead times, and deliverables.
• Create and properly update project status reports and timelines.
• Attend meetings, document key action points, and help align teams on next steps.

Campaign & Digital Support

• Assist in the creation of reports and campaign updates to better understand and support the digital business of assigned brands.
• Support campaign implementation across digital and social media platforms.
• Conduct regular digital scans and audits including competition reviews, social listening, and sentiment analysis.
• Assist in monitoring campaign progress and consolidating performance data.
• Accomplish applications and requirements for ASC approval, including coordination with brand teams and stakeholders.

Communication & Collaboration

• Communicate clearly and effectively with clients and internal teams.
• Work closely with creatives, strategy, media, tech, and operations teams to ensure smooth workflow.
• Maintain organized documentation of briefs, revisions, and approvals.

Professional Development & Ownership

• As digital business project managers, DBAs are expected to:
• Be aware of the digital and social media landscape and trends affecting assigned brands.
• Maintain organized project trackers, timelines, and status updates.
• Communicate proactively, flag risks early, and follow through on action items.
• Demonstrate responsible ownership by being accountable for deadlines, details, and quality of work.
• Contribute positively to team culture through collaboration, professionalism, and a service mindset.
• Perform other duties as assigned.

Essential

• Communications or Management degree holder.
• Good communication and presentation skills, both written and verbal, in English and Filipino
• Excellent organization and project management skills
• Basic quantitative and analytical skills
• Familiarity with major digital and social media platforms (Facebook, Instagram, TikTok, YouTube, LinkedIn)
• Comfortable using digital collaboration and productivity tools (Google Workspace, Sheets, Slides)
• Organized, proactive, detail-oriented, willing to learn, able to work in a fast-paced environment

Nice-To-Haves

• Marketing, Advertising, or related field
• 1-2 years of Marketing or Agency Account Management experience is a plus
• Basic understanding of digital marketing metrics (reach, engagement, CTR, conversions)
• Exposure to ad platforms (Meta Business Suite, Google Ads, TikTok Ads)
• Experience using project management tools (Asana, Trello, Monday, Basecamp, etc.)
• Internship or school project experience related to marketing or communications
• Leadership experience in school organizations

The Public Relations Associate’s role will help the growing Digital Public Relations department from the ground up. He/she will be the main liaison in coordinating with key suppliers to make influencers campaign successful. This includes being the main coordinator for influencers, publishers, suppliers and other partners. He/she will also be tasked to manage projects which includes tracking and recording statistics and results of each campaign, providing status updates and end reports to clients. He/she will also work closely with the internal team (CMG and other relevant internal teams such as creatives, media and finance) and external team (brand team) on planning, execution and up until reporting.

As a PR Associate, project management is crucial when it comes to successfully handling a PR campaign. Charisma, good people and communication skills would be the number one key trait we are looking for since the primary role of the PR associate is to deal and coordinate with different sets of people (customers and influencers).

Summary

• Establishing great internal and external partner relationships
• Project management and making sure all postings are met
• Checking all outputs to be provided by outside partners that satisfies the brief and guidelines of the brand.
• Reporting key data and metrics to the brand team
• Budget management based on internal and external project costs
• Perform other duties as specified by the PR team

Essential

• Great communicator / presenter (in both English and Tagalog)
• Project Management skills
• Comfortable with Numbers
• Extroverted and is comfortable talking to different types of people
• Meticulous with data
• Organized and Structured
• Degree holder
• At least 1 year experience in Advertising
• Fresh Graduates are welcome to apply

Nice-To-Have

Understanding of different digital platforms and how PR campaigns can seamlessly integrated and elevate their existing digital campaigns.