Careers - Get Hooked 360 Inc.

Careers

If you want to do work that matters, be part of our team and send your updated resume to [email protected].

Work with us

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Digital Marketing Manager

The Digital Marketing Manager is primarily responsible for driving the KPIs of the campaigns assigned to him/her using various digital marketing solutions.

Summary

  • Determining project goals & KPIs.
  • Managing and coordinating digital marketing projects.
  • Leading a team of Associates / Specialists.
  • Ensuring the fulfillment of project deliverables and KPIs.
  • Tracking the budget spend of each managed project.
  • Maintaining good working relationships with clients and other stakeholders.
  • Being the brand custodian within the organization
  • Creating and presenting reports
  • Perform other tasks as maybe assigned from time to time by the immediate heads and/or company officers.

Essential

  • Communications or Management degree holder.
  • 2-3 years of extensive Digital or Brand marketing experience.
  • Experience in Account Management / Servicing in an Advertising Agency.
  • Good communication and presentation skills, both written and verbal, in English and Filipino.
  • Excellent organization and project management skills.
  • Basic quantitative skills.
  • Familiar with how popular digital platforms work.
  • Familiar with digital marketing metrics.
  • Familiar with Facebook’s platform.
  • Handled seeding of online ads.

Nice-To-Have

  • Digital marketing training course
Assistant Digital Marketing Manager

Assistant Digital Marketing Manager is into accounts management with a penchant for growing and championing brands (or products) using various digital marketing solutions.

You understand that our client’s customers ultimately are our customers, and the growth of our client’s would be driven by the strategic use of brand management wisdom AND relevant digital marketing tools and programs.

Summary

  • You take the client’s goals and issues to heart, understand the underlying brand strategy implemented by the client and develop an effective digital marketing solution suitable to the achievement of the goal.
  • You are well acquainted with the business environment, quick to learn and adapt to changing needs and translate those learnings to actionable insights.
  • You analyze what works and what can be improved and constantly raise the bar for a successful digital campaign.
  • You have a team of associates and together your team delivers brand and campaign KPIs profitably.
  • Coordinate with internal and external parties to ensure that deliverables are accomplished in time.
  • Communicate clearly and effectively.
  • Assist in the creation of reports.
  • Assist in the coordination with ASC.
  • As digital business project managers, you should be:
    • Aware of the digital / social media landscape and trends affecting respective brands.
    • Doing regular digital scans / audits including competition and related categories, social listening, sentiment analysis.
    • Main custodians of the brand playbooks.
      • Voice in responding to customers, guiding internal stakeholders in translating client brief to required output (articles, images, etc.)

Minimum Job Requirements

  • Communications or Management degree holder.
  • 2 years of Marketing or Agency Account Management experience
  • Knowledge and Skills
    • Brand or Product Management
    • Account Planning
    • Budget Monitoring
    • Analytical Skills
    • Project Management
    • Excellent communication and presentation skills
    • Quantitative skills
  • Familiar with Facebook’s platform.
  • Abilities
    • Appreciation of Digital Marketing
    • Ability to handle multiple accounts without sacrificing quality
    • Ability to work and communicate with internal and external customers
Digital Marketing Associate

The Digital Marketing Associate helps in the day-to-day operations of the projects he/she is involved in.

Summary

  • Coordinate with internal and external parties to ensure that deliverables are accomplished in time.
  • Communicate clearly and effectively.
  • Assist in the creation of reports.
  • Assist in the coordination with ASC.

As digital business project managers, you should be:

Aware of the digital / social media landscape and trends affecting respective brands.

Doing regular digital scans / audits including competition and related categories, social listening, sentiment analysis.

Main custodians of the brand playbooks.

Voice in responding to customers, guiding internal stakeholders in translating client brief to required output (articles, images, etc.)

Essentials

  • Communications or Management degree holder.
  • 1-2 years of Marketing or Agency Account Management experience is a plus.
  • Familiar with Facebook’s platform.
  • Good communication and presentation skills, both written and verbal, in English and Filipino.
  • Excellent organization and project management skills.
  • Basic quantitative skills.
Public Relations Manager

The Public Relations Manager will lead in strategy development and implementation to amplify assigned digital campaigns through influencer, publisher, and other digital PR efforts. He/she will also work closely with the internal (company) and external team (brand team) on planning, execution and reporting.

As a PR manager, expertise in handling influencers and publisher campaigns are required.

The PR manager must have very good people and communication skills. Strategic and Business Development thinking will also play a vital role as he/she will oversee proposals and implementation of the campaigns to different brands and clients.

Project and budget management are key responsibilities of this role.

Summary

  • Establishing solid relationship with partners (influencers, talent casters, agents, publishers)
  • Negotiation skills across all stakeholders
  • Developing effective and relevant PR marketing strategies.
  • Creating opportunities for business growth
  • Budget management and monitoring
  • Meeting PR department targets
  • Keeping up to date with digital platforms and requirements
  • Team Management and Accountability
  • Strong internal collaboration with supporting internal departments
  • Perform other duties as assigned

Essential

  • Great communication and presentation skills (in both English and Tagalog)
  • Strong digital and PR knowledge.
  • Good quantitative skills
  • Management skills
  • Immersed in digital media practices (strategy, placement, implementation, reporting)
  • Project Management
  • At least 3 years in Public Relations / Influencer Management – preferably from a PR or Digital agency
    • Agency experience or Brand/Marketing experience an advantage

Nice-To-Have

  • Certifications from Google and Facebook
Public Relations Associate

The Public Relations Associate will help the growing Digital Public Relations department from the ground up. He/she will be the main liaison in coordinating with key suppliers to make influencers campaign successful. This includes being the main coordinator for influencers, publishers, suppliers and other partners.

 

Summary

  • Establishing great internal and external partner relationships
  • Project management and making sure all postings are met
  • Checking all outputs to be provided by outside partners that satisfies the brief and guidelines of the brand.
  • Reporting key data and metrics to the brand team
  • Budget management based on internal and external project costs.
  • Perform other duties as assigned

 

Essential

  • Great communication and presentation skills (in both English and Tagalog)
  • Strong digital and PR knowledge.
  • Good quantitative skills
  • Management skills
  • Project Management
  • At least 2 years in Public Relations / Influencer Management – preferably from a PR or Digital agency
    • Agency experience or Brand/Marketing experience an advantage
  • Extroverted and is comfortable talking to different types of people
  • Meticulous with data
  • Organized and Structured

Nice-To-Have

  • Certifications from Google and Facebook
Copywriter

The Copywriter is in charge of crafting concepts for various campaigns, ideate on-brand content, and write appropriate copy for such contents, following specific brand guidelines. S/he must have the ability to think strategically and come up with compelling content for different platforms – whether digital or mainstream. Being an idea person, s/he should be comfortable (and participative) in group dynamics such as brainstorming.

Summary

  • Creating content that answers the brand’s creative brief (i.e. adheres to brand personality/tone, achieves campaign objectives)
  • Creating great SEO-optimized content for brands handled is a plus
  • Coordinating with internal and external parties to ensure that deliverables are accomplished in time
  • Assisting the team in other related matters when needed (e.g. creation of social media content, answering inquiries)

Minimum Job Requirements

Must-Haves

  • Highly creative, has an innate passion to think out of the box
  • Strategic thinker, understands brand briefs, can write for different audiences
  • Must have an impeccable command of the English and Filipino language
  • Must have a keen attention to detail
  • Confident both in long-form and short-form writing
  • Delivers quality work within a specified deadline
  • Presentation skills
  • Understands the Facebook platform and other digital platform

Nice-To-Haves

  • Ample work experience in an advertising agency
  • An impressive creative portfolio
  • Digital marketing certification/s
  • At least 1 year of Content Marketing or Copywriting experience

 

*Please include a link to your portfolio.

Senior Multimedia Artist

A Senior Multimedia Artist is someone who is skilled in graphics technology programs and creates animation, designs and effects for digital platforms. The role is needed for production of assets with particular focus in dynamic materials.

Summary

What assets will you produce?

  • Assets with a particular focus in dynamic materials.
  • Be able to create animation, you’ll be able to play with different executions for the different brands we handle.
  • You will have a chance at making various digital images from social media posts, social media ads, social media cover photos, banner ads, infographics, posters, etc.
  • Your creativity will also be needed for the creation of logo designs, PowerPoint images, and other creative execution required to get the job done.

Who will you be making assets for?

  • We have a wide range of clients from popular pharmaceutical brands, restaurants that serve the yummiest food, to fun and quirky brands you use everyday. You’ll have the opportunity to work on a design for them and learn different execution style for different brand needs.

Essential

You’ll need your A-game and the following to apply:

Creative and has experience in graphic design, video editing, and animation

  • Highly skilled in multimedia graphic imaging softwares: Adobe Photoshop, After Effects, Premiere, Adobe Illustrator; Office software (MS, OpenOffice, LibreOffice, etc)
  • Required – has extensive experience in graphic design, video editing and animation
  • Background in production (video shoot, pre and post prod of video production)
  • Nice to have – Certified training in imaging/editing/animation softwares
  • Advertising / Fine Arts / Digital Arts or Multimedia Arts degree holder.
  • Previous works compiled in a portfolio
  • Creativity and curiosity
  • Good attitude towards work and working with a team
  • Attention to details
  • Ad agency work

*Please include a link to your portfolio.

Multimedia Artist

What assets will you produce?

  • Assets with a particular focus in dynamic materials.
  • Be able to create animation, you’ll be able to play with different executions for the different brands we handle.
  • You will have a chance at making various digital images from social media posts, social media ads, social media cover photos, banner ads, inforgraphics, posters, etc.
  • Your creativity will also be needed for the creation of logo designs, PowerPoint images, and other creative execution required to get the job done.

 

Who will you be making assets for?

We have a wide range of clients from popular pharmaceutical brands, restaurants that serve the yummiest food, to fun and quirky brands you use everyday. You’ll have the opportunity to work on a design for them and learn different execution style for different brand needs.

 

Essential

You’ll need your A-game and the following to apply:

Creative and has experience in graphic design, video editing, and animation

  • Highly skilled in multimedia graphic imaging softwares: Adobe Photoshop, After Effects, Premiere, Adobe Illustrator; Office software (MS, OpenOffice, LibreOffice, etc)
  • Required – has extensive experience in graphic design, video editing and animation
  • Background in production (video shoot, pre and post prod of video production)
  • Nice to have – Certified training in imaging/editing/animation softwares
  • Advertising / Fine Arts / Digital Arts or Multimedia Arts degree holder.
  • Previous works compiled in a portfolio
  • Creativity and curiosity
  • Good attitude towards work and working with a team
  • Attention to details
  • Ad agency work

*Please include a link to your portfolio.

Lead Full Stack Web Developer

The main purpose of the lead full stack web developer is to enable the TechSol team to address both front end and back end website requirements of the clients. This role will enable the organization to be more competitive in terms of website offerings by exploring new and upcoming technologies while still providing support to our legacy services such as those websites built in wordpress. This role will also guide the junior and specialist developers to venture on new technologies and help keep track their daily deliverables.

Summary

  • Design, Develop (front end and back end), Test, Deploy and Maintain mobile first websites and/or web apps
  • Assure that Security and Data Privacy compliance and standards are met
  • Assure SEO Compliance and Best Practices are met
  • Support and Debug legacy WordPress websites
  • Mentor JR Full Stack Developer and WordPress Specialist
  • Provide code review
  • Keep track of daily team deliverables
  • Coordinate with key stakeholders such as Project Managers, UI/UX Designer, QA and client development team
  • Perform other duties as assigned

Essential

  • Advanced Knowledge and Proficiency with fundamental front-end languages (HTML, CSS, JS, JQUERY)
  • Advanced Knowledge and Proficiency with PHP
  • Advanced knowledge and Proficiency with JS Frameworks (AngularJS, ReactJS, NodeJS, VueJS)
  • Proficient in database technology (MySQL, MariaDB)
  • Proficient in GIT
  • Knowledge on different ecommerce platforms and enablers (Woocommerce, Magento, Shopify)
  • Knowlege on WordPress and wordpress custom themes as well as other CMS platforms
  • Knowledge on Security and Data Privacy best practices and compliance
  • Knowledge on SEO best practices and compliance including Google standards
  • Familiarity with API and JSON Integration
  • Familiarity with Unit Testing and/or automated testing
  • Able to hold people accountable
  • Able to manage Multiple Websites and Web Apps
  • Excellent problem solving and Debugging Skills
  • Open to learn new web technologies
  • Able to work with minimal supervision
  • BS/MS on IT, ComSci or any relevant Field
  • At least 5 years of full stack development experience with at least 2 years team lead/management responsibilities
  • With portfolio for Web and Mobile Apps
  • Excellent communication and teamwork skills
  • Great attention to detail
  • Organizational skills
  • An analytical mind

Nice-To-Have

  • Working knowledge with Python
  • Familiarity with Amazon Web Services
  • Experience with serverless framework
  • Experience with NOSQL solutions (ex. Redis)
  • Familiarity with server management
  • Familiarity with Social Media APIs and integration
  • Familiarity with Cloud Based Web Development Platforms (Wix, Squarespace, etc.)
  • Familiarity with Linux or Ubuntu OS

*Please include a link to your portfolio.

Junior Full Stack Web Developer

A Junior Full Stack Web Developer works on both the user-facing and back-end elements of websites and applications. This role will enable the company to be more competitive in terms of website offerings by exploring new and upcoming technologies while still providing support to our legacy services such as those websites built in wordpress.

Summary

  • Design, Develop (front end and back end), Test, Deploy and Maintain mobile first websites and/or web apps
  • Assure that Security and Data Privacy compliance and standards are met
  • Assure SEO Compliance and Best Practices are met
  • Support and Debug legacy WordPress websites
  • Perform other duties as assigned

Essential

  • Proficient in fundamental front-end languages (HTML, CSS, JS, JQUERY)
  • Proficient in PHP
  • Proficient in JS Frameworks (AngularJS, ReactJS, NodeJS or VueJS)
  • Knowledge in database technology (MySQL, MariaDB)
  • Proficient in GIT
  • Knowledge on different ecommerce platforms and enablers (Woocommerce, Magento, Shopify)
  • Knowledge in WordPress and wordpress custom themes as well as other CMS platforms
  • Familiarity with API and JSON Integration
  • Familiarity with Unit Testing and/or automated testing
  • Able to manage Multiple Websites and Web Apps
  • Good problem solving and debugging Skills
  • Open to learn new web technologies
  • Great attention to detail
  • Graduate of any BS/MS in IT, Design, Computer Science degree or equivalent
  • At least 2 years of full stack development experience
  • With portfolio for Web and Mobile Apps

Nice-To-Have

  • Knowledge in Security and Data Privacy best practices and compliance
  • Knowledge in SEO best practices and compliance including Google standards
  • Familiarity with Cloud Based Web Development Platforms (Wix, Squarespace, etc.)
  • Familiarity with Social Media APIs and integration
  • Familiarity with Linux or Ubuntu OS

*Please include a link to your portfolio.

Senior Online Media Planner / Buyer

The Senior Online Media Planner / Buyer helps in the day-to-day operations of the projects he/she is involved in.

Summary

  • Creates and proposes media strategies to be implemented by the Campaigns Team of the organization.
  • Be the think tank in placing and managing ads.
  • Placement and optimization of online ads
  • Daily management and reporting of Search Engine Marketing / Cost Per Click / Pay Per Click (SEM / CPC / PPC) campaigns.
  • Maximizes media-related opportunities.
  • Maintains profitable media activities.
  • Ensures the fulfillment of campaign deliverables and KPIs
  • Tracks budget spend of each managed account
  • Maintains a good relationship with internal clients and external stakeholders
  • Ensures profitability of campaigns are achieved
  • Perform other tasks as maybe assigned from time to time by the immediate heads and/or company officers.
 

Essential

  • With at least 2-3 years experience in the same field
  • BS/BA in Marketing, Business Administration, Communications, Management or similar field
  • 1-2 years of Marketing or Agency Account Management experience is a plus
  • Must have at least 2-3 years experience in Search Engine Marketing, Keyword Research, Facebook Advertising and/or Google advertising
  • Strong analytical and planning skills
  • Good communication and presentation skills
  • Excellent organization and project management skills.
  • Basic quantitative skills

Nice-To-Have

  • Google/facebook certifications
SEO Specialist and Copywriter

The SEO Specialist and Copywriter is responsible for ensuring managed websites are optimized according to the latest standards and best practices of search engine optimization. This role will be responsible for creating SEO articles / content, uploading and optimizing the content on managed websites.

 

Summary

  • Development of SEO content.
  • Search engine ranking of the website with reference to committed keywords
  • Great On-page SEO experience
  • Ensures SEO commitments to clients are met – this includes keyword research, optimization targets and SERP ranking.
  • Responsible for collaborating with the internal team to create relevant SEO optimized content.
  • Perform other tasks as maybe assigned from time to time by the immediate superiors and/or company officers.

Essential

  • 3 years experience in content marketing and SEO
  • Copywriting skills
  • Well versed in keyword research
  • Strong analytical and planning skills;
  • Project management skills
  • Familiar with Google Analytics
  • Experience with website optimization tools and website CMS
  • Knowledge in CSS and HTML is an advantage
  • High mastery of current SEO standards
  • Google Adwords Certified
Online Media Planner / Buyer

The Online Media Planner / Buyer helps in the day-to-day operations of the projects he/she is involved in.

Summary

The Online Media Associate has the following responsibilities:

  • Placement and optimization of online ads
  • Daily management and reporting of Search Engine Marketing / Cost Per Click / Pay Per Click (SEM / CPC / PPC) campaigns.
  • Helps determine campaign KPIs
  • Ensures the fulfillment of campaign deliverables and KPIs
  • Tracks budget spend of each managed account
  • Maintains a good relationship with internal clients and external stakeholders
  • Ensures profitability of campaigns are achieved

Essential

  • Graduate of any Bachelor’s degree
  • At least 2 years experience in Seach Engine Marketing, Keyword Research, Facebook Advertising and/or Google advertising
  • Social media savvy
  • Strong analytical and planning skills;
  • Attention to details is a must
  • Good communication and presentation skills;
  • Excellent problem-solving skills
  • Google / Facebook certifications an advantage

Nice-To-Have

  • Google/ Facebook certifications
Integrated Media Campaign Planner

The 360 Integrated Media Campaign Planner will work with account and media teams to develop cross-channel strategies that address clients’ business objectives. You will be a strategist and tactician, making confidence-instilling recommendations that drive behavioral change and business benefit.

Summary

  • Develop national, regional, and local traditional media mix strategies/budget recommendations that will include most or all of the following: national and local broadcast television, cable television, radio, outdoor advertising, and local newspapers and magazine, to achieve client goals.
  • Organize, implement, and manage the media planning development process, including coordination, while ensuring that the plan is efficient before client presentation.
  • Use traditional media planning tools to develop media plans.
  • Present recommendations, POVs, and analyses to clients and internal stakeholders.
  • Monitor media campaigns and hold periodic campaign performance meetings with internal stakeholders, helping to interpret/understand campaign performance.
  • Provide buying specifications, monitor development, and review media buys and post-buy analyses.
  • Coordinate projects and media requests with internal stakeholders and assigned client contacts to determine specific advertising needs, communicating deadlines to supervisor/s.
  • Negotiate print/OOH ad rates and added value, determine the best placement of each ad, and make sure each ad purchase falls in line withIN the approved budget. 
  • Must have an understanding of current marketplace conditions.
  • Must be up-to-date with available media and promotional opportunities.
  • Use analytics systems to track and report ad performance.

Essential

  • With at least 2-3 years experience in the same field
  • BS/BA in Marketing, Business Administration, Communications, Management or similar field
  • 1-2 years of Marketing or Agency Account Management experience is a plus
  • Must have at least 2-3 years experience in Search Engine Marketing, Keyword Research, Facebook Advertising and/or Google advertising
  • Strong analytical and planning skills
  • Good communication and presentation skills
  • Excellent organization and project management skills.
  • Basic quantitative skills
General Accounting Analyst

The General Accounting Analyst is responsible for the day-to-day support in
operation and maintenance of the organization’s financial records (general
ledger).

  • He/She is accountable for creating journal entries and assembling
    supporting documentation, as well as for tracking the contents of accounts.
  • He/she primarily provides support for Accounts Payable, Purchasing, Accounts
    Receivable, and other responsibilities.
  • Prepare monthly journal entries and adjustments, including supporting documentation and appropriate descriptions
  • Ensure the balance sheet accounts are properly reconciled to supporting documentation
  • Ensure on-time filing and submission of BIR Tax payments which includes withholding taxes, VAT and income taxes
  • Performs timely recording and maintenance of BIR applications: Alphalist Data Entry and VAT relief
  • Prepares and validates e-submission reports monthly
  • Processing of requests for payment.
  • Prepares Check and secures releasing
  • Filing of documents
  • Other duties as specified by the head of Finance Team

Essential

  • Proficient in Microsoft applications (Excel, Word)
  • With knowledge in running/working with an accounting system software
  • Graduate of any Finance / Accounting degree or equivalent
  • Strong analytical and evaluation skills
  • Disciplined, self starter with the ability to work independently, managing time effectively
  • Can work well under pressure
  • Strong attention to details

Nice-To-Have

  • Preferred to have actual experience in analysis of General Ledger accounts
  • Tax reporting experience in filing and compliance
  • Quickbooks system knowledge a plus
  • At least 1 year work experience
Procurement Officer

The Procurement Officer is responsible for assessing products, services and suppliers and negotiating contracts. The Procurement Officer will be charge of identifying potential supplier sources, screening them, and negotiating favorable contract terms.

Summary

The PO has the following responsibilities:

Supplier relations: Coordinate with vendors / suppliers for various business requirements. Ensure suppliers are happy but delivering on their commitments.

  • Create and maintain good relationships with vendors/suppliers

Policy Management and Implementation: Maintain records of suppliers, purchases, pricing and other important data

  • Follow and enforce the company’s procurement policies, documents and procedures
  • Prepare documents for the purchase of equipment, services and suppliers

Understand business goals and objectives: Review, compare, analyze and recommend products and services to be purchased based on business goals and objectives.

  • Prepare cost analysis and reports
  • Work with internal teams to complete business requirements

Sustainability and Ethics: Ensure that company and suppliers do not break the law and maintain great company image.

  • Ensure suppliers are paid on time

Production Requirements: Responsible for sourcing potential suppliers for creative activities.

  • Scouting potential photoshoot locations, venues, production houses, videographers, photographers, talent cast agencies, and other creative products and services.
  • Sourcing suppliers / vendors for PR materials and kits.
  • Maintain supplier database.

 

Essential

  • Bachelor’s degree in any field
  • Interpersonal skills
  • Negotiation skills
  • Good financial understanding
  • Good project management skills
  • Analytical Skills
  • Good communication skills both English and Filipino
  • Basic quantitative skills
  • 2 years of experiences as procurement officer or in a similar position
  • Technical know-how

Nice-To-Have

  • Bachelor’s degree in business administration, accounting, or related field preferred
Zendesk Specialist

The Zendesk Specialist (ZDS) is in charge of the effective implementation of community engagement strategies of handled brands using Zendesk. The ZDS will work hand-in-hand with the Account Management leaders and other account management stakeholders to ensure that brand community engagement objectives are met.

The ZDS is responsible for the Social Media Management component of the project. The ZDS plays an integral role in ensuring that the brand’s community is engaged with on a regular basis.

Summary

  • Gathering and prioritizing change requirements for the system 
  • Managing the internal testing and rollout of changes across all teams 
  • Using analytics/ ZD explore to improve ticket deflection and agent productivity 
  • Performing hands-on implementation of day-to-day changes 
  • Reviewing and tuning workflows in Zendesk 
  • Periodically audit agent permissions and ensure access is appropriate 
  • Add new brands in a ZD best practice manner to an instance 
  • Separate out brands that are currently grouped/bundled as per ZD best practice
  • Update and maintain Knowledge Base and Help Centre 
  • Update and maintain macros
  • Write new reports in ZD Explore 
  • Suggest more efficient ways to solve tickets 
  • Assist in answering/solving of Zendesk issues
  • Implement SLA measurements 
  • Reporting 
  • Training 
  • Other duties as specified by the head of CXG Team

Essential

  • Experience in Zendesk Administration is required. Strong technical knowledge and experience administering other products are highly favorable. 
  • Experience in administering Zendesk and/or Software as a Service system 
  • Expert in creating macros, automations / triggers / SLA (business/calendar hours) 
  • Expert in Zendesk Explore (Dashboard, dataset, queries) 
  • Knowledge in creating Calculated attribute and report matrics 
  • High level of literacy in modern PC suites (Windows) and web applications 
  • Knowledge of customer support processes 
  • Highly organized, responsive, and good at project management.
  • Analytical with a keen desire to improve business processes and performance. 
  • Good technical skills, but not necessarily programming.
  • Communications or management degree holder
Community Management Associate

Our team is growing and we’re looking for awesome digitally savvy fresh talents. If you’re looking at building a digital marketing career, becoming a Community Management Associate (Social Media / Online) is the best place to start.

Summary

We are working with exciting clients and they need our help to take care of their online community.

  • You will be dealing directly with our clients’ customers in all social media channels and/or online chat interactions.
  • You will be moderating all user-generated content in line with the our clients’ policies.
  • You will also need to respond promptly to customer inquiries. A good handle on resolving customer complaints is your superpower.
  • You will be responsible for the delivery of key social media metrics of our clients’ brands and provide insights based on customer feedback and online sentiments towards the brand.
  • You will develop effective and enduring customer relationships with our clients’ online community.
  • Perform other tasks as maybe assigned from time to time by the immediate superiors and/or company officers.

Essential

  • Candidate must possess at least a Bachelor’s/College Degree in any field.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employee specialized in Customer Service, Community Management or equivalent.
  • Has experience with the following productivity apps like: Gsuite, Google Drive, MS office
  • Has experience with social media channels like Facebook (business manager), Instagram, Twitter, Youtube, etc
  • Excellent communication skills – verbal and written
  • Good customer orientation
  • Excellent problem-solving and customer service skills
  • Keen attention to details and spot-on accuracy
  • A strong and stable internet connection is required.
  • Willing to be assigned to weekend work (rest days will be during weekday).

 

Get Started

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