Customer Engagement Service
We offer delightful customer experiences to your target audience by engaging with precise and customer-friendly messaging
Beyond Customer Service
Add value to your business beyond the likes and comments. We track, address, and cover all sentiments relevant to your brand, so you are informed to make business decisions
Make it Personal
Engage your online community with our dedicated Community Managers who are aligned with your brand tonality and values.
Strengthen Connection
Social Media is an incredible platform to engage, converse, and build customer loyalty. We offer Sentiment Analysis and FAQs Development to identify pitfalls in the business process..
Inclusions & Top-ups
Social Media Inquiry Management
- Answer questions in social media platforms – Facebook, Instagram and Twitter
- Standard online sentiment tracking
- Structured escalation reports
- Monthly Reports (engagement traffic and sentiment analysis)
- Standard coverage schedule – Mondays to Fridays 9 AM to 5 PM
- Dedicated Community Manager
Top-ups
- Community Engagement
- FAQ Creation & Development
- Customized Coverage of additional social media platforms – YT, website and email
- Customized Sentiment Tracking and Analysis
- Customized Coverage Hours
- Customized Reports
- Customized Escalation Process