Customer Engagement - Get Hooked 360 Inc.

Customer Engagement Service

We offer delightful customer experiences to your target audience by engaging with precise and customer-friendly messaging

Beyond Customer Service

Add value to your business beyond the likes and comments. We track, address, and cover all sentiments relevant to your brand, so you are informed to make business decisions

Add value to your customers →

Make it Personal

Engage your online community with our dedicated Community Managers who are aligned with your brand tonality and values.

Make your customers love you →

Strengthen Connection

Social Media is an incredible platform to engage, converse, and build customer loyalty. We offer Sentiment Analysis and FAQs Development to identify pitfalls in the business process..

Connect with you customers →

Inclusions & Top-ups

Social Media Inquiry Management

  • Answer questions in social media platforms – Facebook, Instagram and Twitter
  • Standard online sentiment tracking
  • Structured escalation reports
  • Monthly Reports (engagement traffic and sentiment analysis)
  • Standard coverage schedule – Mondays to Fridays 9 AM to 5 PM
  • Dedicated Community Manager


  • Community Engagement
  • FAQ Creation & Development
  • Customized Coverage of additional social media platforms – YT, website and email
  • Customized Sentiment Tracking and Analysis
  • Customized Coverage Hours
  • Customized Reports
  • Customized Escalation Process

Get a Quote

No obligations. Hassle-free.