Careers at Get Hooked 360

The Art Director will lead the art and multimedia direction of our campaigns. This role is perfect for someone who can move fluidly between conceptualization, hands-on production, team leadership, and cross-department collaboration. He/she will be responsible for elevating the visual output of the agency, ensuring ideas are strategically grounded, creatively strong, and flawlessly executed across digital, on-ground, and traditional media platforms.

SUMMARY
Creative Development & Conceptualization
Lead visual ideation for campaigns, content series, key visuals, OOH, digital ads, video concepts, and brand storytelling.
Translate strategic inputs and briefs into strong creative concepts that align with brand guidelines.
Provide artistic direction throughout creative development, from initial sketches to final output.

The Creative Director (CD) is responsible not just for ideas but for creative authority, clarity, and leadership. This role exists to raise the level of creative thinking and execution across the agency, strengthen client confidence in our creative leadership, and build teams that can consistently produce distinctive, effective work.

This role involves leading multidisciplinary teams across copy, art, video, and other creative functions to deliver high-impact and innovative campaigns that align with client objectives and business goals.

The CD champions a culture of creativity, collaboration, and continuous improvement, ensuring the team’s creative output consistently meets or exceeds industry standards and resonates with target audiences. This leader also acts as a key liaison with clients, stakeholders, and senior executives to foster strong partnerships and ensure creative initiatives effectively align with broader business and brand strategies. Lastly, the CD sets the team’s culture and working ways which should be aligned with the company’s overall values & business objectives.

Summary

• Set and uphold a clear creative standard across brands and teams
• Provide strong art and copy direction that elevates work, not just critiques it
• Reduce ambiguity by clearly framing ideas, decisions, and next steps
• Coach Art Directors, Associate Creative Directors, and designers to become stronger presenters and leaders
• Actively participate in key client briefs, strategy discussions, and major presentations
• Partner closely with Account Management to build trust, credibility, and alignment with clients, confidently present and defend creative ideas, including bolder or less obvious directions, with clarity and conviction
• Translate business and brand challenges into strong creative opportunities
• Ensure work is distinctive and does not default to safe or category-generic solutions
• Push teams beyond expected executions while remaining grounded in brand truth and business realities
• Balance ambition with practicality, knowing when to push and when to simplify
• Ensure a seamless consumer journey / experience across different touchpoints
• Lead creative vision through all stages of film production, from storyboarding to final color grade.
• Develop creative concepts for experiential marketing and activations that drive physical engagement and social amplification.
• Lead with calm authority and decisiveness, especially under pressure
• Create an environment where teams feel guided, challenged, and supported
• Build credibility with creatives, accounts, and operations by being fair, clear, and consistent
• Raise the floor of output across teams, not just the ceiling on select projects
• Serve as a high-level creative partner to key clients, providing a consistent & authoritative presence that builds long-term trust and ensures they feel their brand is in expert hands.
• Other related duties as required or assigned

Essential

• Bachelor’s degree in fine arts, graphic design, communication, or a related field.
• 7+ years of experience in a creative leadership role within a creative or digital marketing agency, with a strong portfolio of successful, innovative campaigns.
• Proven ability to lead, motivate, and mentor creative teams, with a deep understanding of digital and social media landscapes.
• Expertise in design software, digital tools, and platforms, with a solid understanding of brand storytelling, consumer behavior, and marketing trends.
• Strong communication, presentation, and interpersonal skills, with the ability to build relationships with clients and articulate creative ideas effectively.
• Strategic thinker with a deep commitment to creativity, quality, and operational excellence.
• A great storyteller

Minimum Qualifications

The CRM Manager (CX Inquiry Lead) is responsible for managing the team that handles customer and lead inquiries across multiple platforms (e.g., social media, websites, messaging apps), ensuring these are resolved within agreed SLAs and turnaround times (TATs). The role is operationally focused, accountable for workflow efficiency, inquiry quality, and fulfillment of client commitments. In addition, the CX Inquiry Lead plays a key role in generating sentiment analysis and social listening reports to inform brand and campaign direction.

This role works closely with the Operations Team to ensure proper staffing coverage, and with the QA Manager to uphold quality standards and implement continuous improvements.

Inquiry Handling & Team Oversight

• Manage day-to-day operations of the inquiry management team handling multiple brands and channels.
• Ensure all inquiries are addressed within committed SLAs and TATs, with consistent attention to accuracy, tone, and client alignment.
• Maintain and optimize workflows for inquiry resolution, escalations, and routing.
• Coach, monitor, and support the team to maintain high standards in response quality and efficiency.

Capacity Planning & Staffing

• Work alongside the Operations Team to forecast inquiry volumes and determine required staffing levels.
• Support shift planning, coverage management, and flag potential resourcing gaps proactively.
• Identify peak periods or high-volume campaigns in advance and coordinate adjustments with relevant departments.

Quality Assurance & Continuous Improvement

• Coordinate with the QA Manager to implement QA standards, audit protocols, and performance calibration.
• Review inquiry samples, assess compliance with tone and accuracy guidelines, and address common gaps through coaching or documentation updates.
• Support regular refresher training and process documentation updates based on QA findings.

Knowledge-Base & Resource Governance

• Maintain an internal knowledge base or FAQ repository used by the inquiry team.
• Ensure reference materials are regularly updated in coordination with client servicing teams and reflect accurate campaign details, offers, and product info.
• Work with stakeholders to streamline messaging, reduce response time, and improve first-contact resolution.

Performance Monitoring

• Track and report on KPIs such as response times, resolution rates, inquiry volumes, and SLA adherence.
• Identify trends, performance gaps, and process bottlenecks, proposing actionable improvements.
• Prepare regular performance reports for internal and client-facing reviews.
• Social Listening & Sentiment Analysis

Sentiment Analysis & Social Listening

• Oversee creation of monthly sentiment analysis and social listening reports to capture consumer tone, emerging concerns, and brand perception.
• Use available tools (e.g., Determ, Sprout, Brandwatch) to monitor brand mentions, trending topics, and inquiry themes.
• Collaborate with internal teams to ensure insights are integrated into campaign and CX strategies.

Client & Stakeholder Alignment

• Serve as point of contact, alongside Head of CRM, for client-side concerns related to inquiry handling and insights.
• Represent inquiry data and sentiment findings in performance reviews, strategy discussions, and campaign retrospectives.
• Align with cross-functional teams (e.g., PR, Media, Accounts) to close the loop on feedback and inquiry-led improvements.

Platform & Tools Management

• Operate and maintain CRM tools (Zendesk, HubSpot, etc.), ensuring proper integration and functionality
• Ensure consistent tagging structures and data hygiene across platforms used for CRM and inquiry management
• Support tool-related initiatives including upgrades, testing, and cross-platform syncing

Other related duties as required or assigned

Essential

• Bachelor’s degree in Marketing, Business, or a related field
• 3–5 years of experience in CRM or customer experience-related roles
• Experience leading junior staff or working with cross-functional teams
• Hands-on experience in campaign management and automation tools
• Strong understanding of inquiry handling and ticket management workflows
• Proficient in using CRM platforms such as Zendesk, Sprout, and HubSpot
• Data-driven, with strong skills in reporting and presentation insights
• Familiarity with social listening and sentiment analysis tools
• Knowledgeable in Zendesk, Excel, data analysis and other CRM tools

Nice-To-Have

Background in B2C and/or subscription-driven businesses

We are working with exciting clients and they need our help to take care of their online community.

• You will be dealing directly with our clients’ customers in all social media channels and/or online chat interactions.
• You will be moderating all user-generated content in line with the our clients’ policies.
• You will also need to respond promptly to customer inquiries. A good handle on resolving customer complaints is your superpower.
• You will be responsible for the delivery of key social media metrics of our clients’ brands and provide insights based on customer feedback and online sentiments towards the brand.
• You will develop effective and enduring customer relationships with our clients’ online community.
• Perform other tasks as maybe assigned from time to time.

Essential

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employee specialized in Customer Service, Community Management or equivalent.
• Has experience with the following productivity apps like: Gsuite, Google Drive, MS office
• Has experience with social media channels like Facebook (business manager), Instagram, Twitter, Youtube, etc
• You have excellent communication (both verbal and written), problem-solving and customer service skills.
• You have keen attention to details and spot-on accuracy.
• You role model customer orientation and develop effective and enduring customer relationships with our clients’ online community.
• You are cool as a cucumber especially when it comes to negative responses, rejection and irate customers.
• You are flexible, trainable and adaptable to changing/different situations, a team player with at least one year experience in a customer-facing role.

Nice-To-Have

Knowledge in Zendesk

The Public Relations Associate’s role will help the growing Digital Public Relations department from the ground up. He/she will be the main liaison in coordinating with key suppliers to make influencers campaign successful. This includes being the main coordinator for influencers, publishers, suppliers and other partners. He/she will also be tasked to manage projects which includes tracking and recording statistics and results of each campaign, providing status updates and end reports to clients. He/she will also work closely with the internal team (CMG and other relevant internal teams such as creatives, media and finance) and external team (brand team) on planning, execution and up until reporting.

As a PR Associate, project management is crucial when it comes to successfully handling a PR campaign. Charisma, good people and communication skills would be the number one key trait we are looking for since the primary role of the PR associate is to deal and coordinate with different sets of people (customers and influencers).

Summary

• Establishing great internal and external partner relationships
• Project management and making sure all postings are met
• Checking all outputs to be provided by outside partners that satisfies the brief and guidelines of the brand.
• Reporting key data and metrics to the brand team
• Budget management based on internal and external project costs
• Perform other duties as specified by the PR team

Essential

• Great communicator / presenter (in both English and Tagalog)
• Project Management skills
• Comfortable with Numbers
• Extroverted and is comfortable talking to different types of people
• Meticulous with data
• Organized and Structured
• Degree holder
• At least 1 year experience in Advertising
• Fresh Graduates are welcome to apply

Nice-To-Have

Understanding of different digital platforms and how PR campaigns can seamlessly integrated and elevate their existing digital campaigns.

Procurement Officer is to help the organization secure the best deals / contracts from suppliers that are needed for the fulfillment of business objectives.

The Procurement Officer is responsible for assessing products, services and suppliers and negotiating contracts. The Production Associate will be charge of identifying potential supplier sources, screening them, and negotiating favorable contract terms.

The Procurement Officer oversees coordination with suppliers for both administrative and campaigns-related purchase requirements.

The Procurement Officer will help secure the best suppliers needed to fulfill a business objective while ensuring that procurement policies are implemented especially in the aide of audit and BIR requirements.

This position requires experience on objective evaluation of the overall value of the proposals sent by suppliers. Evaluation of proposals will include determining:

• Right Quality
• Right Quantity
• Right Time
• Right Source
• Right Price
• Right Place

Building and maintaining professional supplier-company relationship is also part of the Production Associate’s role.

The PO has the following responsibilities:

Supplier relations: Coordinate with vendors / suppliers for various business requirements. Ensure suppliers are happy but delivering on their commitments.

• Create and maintain good relationships with vendors/suppliers

Policy Management and Implementation: Maintain records of suppliers, purchases, pricing and other important data

• Follow and enforce the company’s procurement policies, documents and procedures
• Prepare documents for the purchase of equipment, services and suppliers

Understand business goals and objectives: Review, compare, analyze and recommend products and services to be purchased based on business goals and objectives.

• Prepare cost analysis and reports
• Work with internal teams to complete business requirements

Sustainability and Ethics: Ensure that company and suppliers do not break the law and maintain great company image.

• Ensure suppliers are paid on time

Production Requirements: Responsible for sourcing potential suppliers for creative activities.

• Scouting potential photoshoot locations, venues, production houses, videographers, photographers, talent cast agencies, and other creative products and services.
• Sourcing suppliers / vendors for PR materials and kits.
• Maintain supplier database.

Perform other duties as specified by the Admin and Finance.

As a Multimedia Writer / Content Creator, you will help build and grow the company’s digital presence across social media platforms.

In this role, you will create, write, and execute content from end to end—from developing ideas and concepts to producing and publishing content across platforms such as TikTok, Instagram, and Facebook.

You will work closely with internal teams and external partners to develop engaging content, shape content direction, and bring creative ideas to life. This is an opportunity for someone who enjoys storytelling, content creation, and contributing to the growth of a digital brand.

SUMMARY

• Write clear, engaging, and relatable content tailored for social media audiences
• Conceptualize and produce short-form videos (TikTok, Reels, Facebook)
• Shoot and edit content (mobile or basic production tools acceptable)
• Translate ideas into execution—from concept to script to final output
• Develop and maintain a consistent voice and tone
• Turn trends, insights, or briefs into compelling content
• Collaborate with internal teams (Creative, Media, Strategy) as needed
• Coordinate with internal or external resources for execution when necessary
• Continuously test, learn, and improve content based on performance
• Other related duties as required or assigned

Essentials

• Bachelor’s degree in Communication, Multimedia Arts, Journalism, Marketing / Advertising or a related field
• Proven experience in social media content creation, video editing, short-form content production, copywriting, or related freelance content work
• Hands-on and output-driven
• Resourceful and proactive
• Comfortable working in evolving or undefined environments
• Strong sense of content quality and relevance
• Active and immersed in TikTok, Instagram, and Facebook
• Open to feedback and able to iterate quickly
• Demonstrates ownership and accountability