Customer Service Representative (Social Media / Online)

Our team is growing and we’re looking for awesome digitally savvy fresh talents.  If you’re looking at building a digital marketing career, becoming a Customer Service Representative (Social Media / Online) is the best place to start.

The Role

We are working with exciting clients and they need our help to take care of their online community.  You will be dealing directly with our clients’ customers in all social media channels and/or online chat interactions. You will be moderating all user-generated content in line with the our clients’ policies.  You will also need to respond promptly to customer inquiries.  A good handle on resolving customer complaints is your superpower.  You will be responsible for the delivery of key social media metrics of our clients’ brands and provide insights based on customer feedback and online sentiments towards the brand.

The Individual

You have excellent communication (both verbal and written), problem-solving and customer service skills.  You have keen attention to details and spot-on accuracy.  You role model customer orientation and develop effective and enduring customer relationships with our clients’ online community.  You are cool as a cucumber especially when it comes to negative responses, rejection and irate customers.  You are flexible, trainable and adaptable to changing/different situations, a team player with at least one year experience in a customer-facing role.

If you want to #doworkthatmatters be part of our team and send your updated resume to careers@gethooked360.com.

Questions about Digital Marketing? Talk to us! Whatever's on your mind, feel free to drop us a message and we'll let you know how we can help.
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